Welcome to Solidpinafore (www.solidpinafore.com). These Terms of Service (“Terms”) govern your use of our website and the purchase of our products. By accessing our site or purchasing from us, you agree to be bound by these Terms.
- General Conditions
This website is operated by Solidpinafore. We primarily supply goods to customers located in the EU and the US. All users must provide accurate and up-to-date information when creating an account or completing a purchase. - Payment and Billing
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and digital wallets (Apple Pay, Google Pay). By submitting an order, you represent that you are authorised to use the designated payment method. We reserve the right to refuse any order you place with us. - Shipping and Delivery
We strive to ensure your orders reach you through reliable logistics partners, including DHL, FedEx, and UPS (Priority).
Estimated Delivery Times:
Europe: 5–7 business days
United States: 7–12 business days
Order Tracking: Automated tracking updates will be sent to your registered email address at key intervals: dispatch, arrival at logistics hubs, and when out for local delivery.
Delayed Shipments: If an order exceeds the standard transit time, we will initiate an investigation with the carrier. Depending on the findings, we will provide either a full refund or a reshipment.
Transfer of Risk: In accordance with UK and EU consumer laws, the risk of loss or damage to the goods remains with Solidpinafore until the items are physically delivered to you or a person designated by you to receive them.
- Right of Withdrawal and Returns
We adhere to strict consumer protection standards to ensure your satisfaction.
Right of Withdrawal (EU & UK): Customers in the European Union and the United Kingdom have the right to cancel and return their order within 14 days of receipt for any reason, without justification.For non-defective returns under the 14-day right of withdrawal, the customer is responsible for the return shipping costs.
Defective or Damaged Goods: If you receive a product that is damaged or flawed, please contact us at apron@solidpinafore.com with photographic evidence. Upon verification, we will issue a replacement or a full refund. No physical return of the damaged item is required once the evidence is accepted.
Refund Process: Refunds are issued to the original payment method used during checkout.
- Limitation of Liability
Solidpinafore maintains this website and provides services with reasonable care and skill. While we take strong measures to protect our website environment, we do not guarantee uninterrupted service or complete error-free operation. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. - Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom. Customers in the EU and the US also benefit from the mandatory consumer protection laws of their respective jurisdictions. - Changes to Terms of Service
We reserve the right to update or modify these Terms at any time. It is the responsibility of the user to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes. - Contact Information
Questions about the Terms of Service should be sent to us at:
Brand Name: Solidpinafore
Telephone: +44 7901 665964
Email: apron@solidpinafore.com
Registered Office: The Gherkin (30 St Mary Axe), 30 St Mary Axe, London, EC3A 8EP, United Kingdom
Warehouse Address: The Gherkin (30 St Mary Axe), 30 St Mary Axe, London, EC3A 8EP, United Kingdom