At Solidpinafore, we are dedicated to providing a transparent and fair shopping experience. Our policies are designed to protect your consumer rights under UK, EU, and US law while ensuring a smooth resolution for any issues that may arise.
- Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with the Consumer Rights Directive in the European Union and the Consumer Rights Act in the United Kingdom, customers have the right to cancel their purchase and return an item for any reason within 14 days of receiving the goods.
To exercise this right, please notify us via email at apron@solidpinafore.com.
The item must be returned in its original, unused condition to qualify for a full refund.
- Damaged or Defective Items
If your order arrives damaged or presents a manufacturing flaw, we offer a streamlined resolution process:
Please contact our support team at apron@solidpinafore.com with photographic evidence of the issue.
Once verified, we will arrange for a full refund or a replacement shipment at no additional cost to you.
Depending on the specific situation, we may require the item to be returned to our UK facility for quality analysis. If a return is not feasible, photographic evidence may be accepted at our discretion.
- Shipping Delays & Missing Orders
We utilise Priority services through DHL, FedEx, and UPS to ensure timely delivery.
Please allow 1-2 business days for order processing before dispatch.
Standard Delivery Windows: 5–7 business days for Europe; 7–12 business days for the United States.
Tracking: You will receive automated tracking updates to your registered email at key milestones (dispatch, hub arrival, and local delivery).
Resolution: If your order exceeds the standard transit time, we will initiate a formal investigation with the carrier. Based on the findings, we will offer a full refund or re-dispatch your order.
- Return Procedure
For standard returns (non-defective items), please send the goods to our central facility:
The Gherkin (30 St Mary Axe)
30 St Mary Axe, London, EC3A 8EP
United Kingdom
Customers are responsible for the return shipping costs unless the item is faulty. We recommend using a trackable shipping service, as the risk of the goods remains with the consumer until they are received at our facility.
- Refund Processing & Payment Methods
Once a refund is approved, the funds will be automatically credited to your original payment method. We support a wide range of secure payment options, including:
Major Credit/Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Electronic Payment Systems: Various regional electronic wallets.
Please note that financial institutions may take several working days to process and post the refund to your statement.
- Contact Information
For any questions regarding refunds, returns, or shipping status, please contact our official support channel:
Telephone: +44 7901 665964
Email: apron@solidpinafore.com
Address: The Gherkin (30 St Mary Axe), 30 St Mary Axe, London, EC3A 8EP, United Kingdom