1. 1. Ordering & Payment
      Which payment methods do you accept?
      We offer a variety of secure payment options to ensure a seamless checkout experience. You may complete your purchase using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support digital wallets such as Apple Pay and Google Pay for your convenience. All transactions are processed through encrypted channels to maintain the integrity of your financial data.

Is my payment information secure?
We implement industry-standard security protocols to protect your personal information during the checkout process. Our systems are designed to ensure that your payment details are handled with the highest level of care and in accordance with relevant financial regulations.

2. 2. Shipping & Delivery
      Where do you ship to and which carriers do you use?
      Solidpinafore provides international shipping services specifically tailored for our customers in Europe and the United States. We collaborate with premier logistics partners, including DHL, FedEx, and UPS, utilising their Priority services to ensure reliable delivery of our products.

What are the estimated delivery timeframes?

Please note that all orders require 1-2 business days for processing at our UK facility before they are dispatched.

Europe: 5–7 business days

United States: 7–12 business days

How can I track my order?
Transparency is a priority for us. Automated notifications will be sent to the email address provided at checkout during key milestones, including:

Order dispatch from our facility.

Arrival at the regional logistics hub.

Out-of-delivery status with the local courier.
Each email will contain a tracking number to allow you to monitor your parcel’s journey.

What happens if my order is delayed?
Should your package exceed the standard transit time, please contact our support team. We will promptly initiate a formal investigation with the carrier. Depending on the outcome of the inquiry, we will resolve the matter by either arranging a replacement or issuing a full refund.

3. 3. Returns & Refunds
      What is your return policy for European customers?
      In alignment with the European Union Consumer Rights Directive, customers residing in the EU and UK have the Right of Withdrawal. You may return your purchase for any reason within 14 days of receiving the goods. The items must be returned in their original, unused condition to qualify for a refund.

How do I handle damaged or defective items?
If you receive an item that is damaged or defective, please notify our customer service team via email at apron@solidpinafore.com. To expedite the process, please include photographic evidence of the fault.

Once the evidence is verified, we will process a replacement or a full refund.

No return of the damaged item is required in these specific instances, provided sufficient evidence is submitted.

When will I receive my refund?
Once a refund is approved and initiated, the funds will be credited back to your original payment method. Please note that banks and card issuers may require additional processing time to reflect the transaction on your statement.

    4.Will I have to pay customs duties or taxes?
No, you will not face any hidden fees. All international orders to Europe and the United States are shipped Delivered Duty Paid (DDP). This means we cover all applicable import duties, customs fees, and local taxes (such as VAT) upfront. The price you pay at checkout is the final price.

     5.Contact Information
How can I reach your customer support?
For any inquiries regarding your order, product specifications, or our policies, please contact us through the following official channels:

Brand Name: Solidpinafore

Telephone: +44 7901 665964

Email: apron@solidpinafore.com

Corporate & Warehouse Address: The Gherkin (30 St Mary Axe), 30 St Mary Axe, London, EC3A 8EP, United Kingdom