At Solidpinafore, we are committed to providing our international customers with a reliable and transparent shipping experience. We have established a comprehensive logistics system to ensure your orders are processed efficiently and shipped directly from our warehouse in the UK.

 

1. 1. Dispatch & Origin
      All orders are processed and dispatched from our central warehouse located at:
      The Gherkin (30 St Mary Axe), 30 St Mary Axe, London, EC3A 8EP, United Kingdom.

We maintain internal control over our inventory to ensure that each product meets our quality standards before being handed over to our logistical partners.

 

2. 2. Shipping Destinations & Logistics Partners
      We currently provide shipping services exclusively to the following regions:

Europe

The United States

To maintain a high standard of service, we collaborate with premier global carriers, including DHL, FedEx, and UPS, utilising their Priority networks to facilitate prompt transit.

1. 3. Estimated Delivery Timeframes
      Order Processing Time: All orders are processed and dispatched within 1-2 business days. (Weekends and public holidays excluded).
      
      Once your order has been processed, the estimated transit times are as follows:

Europe: 5–7 business days

United States: 7–12 business days

Please note: These timeframes are estimates based on standard courier operations and may be influenced by regional logistical factors or customs processing in the destination country.

4. 4. Order Tracking & Notifications
      We believe in keeping our customers informed at every stage of the delivery journey. Automated tracking notifications will be sent to the email address provided at the time of purchase during the following key milestones:

Order Dispatch: When your parcel leaves our London facility.

Regional Transit: When the parcel arrives at a major logistics hub.

Local Delivery: When the parcel is assigned for final delivery by the local courier.

 

5. 5. Delayed or Missing Shipments
      Should a shipment exceed the standard delivery window as outlined above, we take proactive steps to resolve the issue:

Investigation: Upon notification of a delay, we will immediately open a formal inquiry with the respective carrier (DHL, FedEx, or UPS) to locate the parcel.

Resolution: Following the carrier’s investigation, we will, according to the specific circumstances, arrange for a full refund of the purchase price or initiate a replacement shipment at no additional cost to the customer.

 

6. 6. Customs, Duties, and Taxes
      For international shipments, orders may be subject to import duties and taxes once the parcel reaches the destination country. These charges are governed by local regulations and are the responsibility of the recipient. We recommend contacting your local customs office for further information regarding current import policies.

6. 6. Contact Information
      For any enquiries regarding your shipment or to report a delay, please contact our support team:

Brand Name: Solidpinafore

Telephone: +44 7901 665964

Email: apron@solidpinafore.com

Address: The Gherkin (30 St Mary Axe), 30 St Mary Axe, London, EC3A 8EP, United Kingdom